Parent Portal FAQ
Internet Explorer does NOT work with the parent portal!
Question: Having trouble logging into the parent portal?
Answer: Change the Location ID to the number associated with the building of your oldest enrolled student.
Primary School -- 4
Elementary School -- 7
Upper Elementary -- 5
Middle School -- 6
High School -- 3
Question: I'm using the correct user id and password but still cannot log in.
Answer: Make sure you are using the correct location id. Please note, the location id will remain with the student throughout their schooling from year to year. For example, if your child's location was 4 the first time you logged in, it will never change (even though they change buildings)
Question: I've tried logging in several times unsuccessfully and now it shows the account is locked.
Answer: You will need to email firstname.lastname@example.org and request the account be unlocked.
Question: I am getting an error or a white screen when I try to use the Parent Portal.
Answer: Be sure you are using Mozilla Firefox for viewing. See directions above for downloading.
Question: I get a blank screen.
Answer: It could be because you need to allow pop ups for websis.logrog.net.
Try the following: Open Firefox>Tools>Options>Content>Exceptions (next to block pop
Question: I have forgotten my password. Change you tell me what it is?
Answer: The password can be reset to what you want, but can't view once you've changed it.
Question: Can I view all of my kids on one page without separate login's?
Answer: Yes. Details
Question: I get a black screen when I log on.
Answer: If the EZstart button appears at the bottom of the page, click it and begin. If not try the following.
1) Try to logout and back in again
2) Run a Windows update on your computer
3) Get the latest version of of Adobe Acrobat
4) Contact email@example.com (Please include the student's buiding)
Question: I'm not seeing grades when I am in the portal.
Answer: Click on "More" on any of the areas to see more information. In the grade area you can click on any grade and see the various assignments from that particular quarter.
Question: I'm not seeing the classroom activities/assignments
Answer: Click on "more" to see further information about an assignment, including a brief description.
Question: I'm not seeing my student lunch room transactions
Answer: Click "More" to show more transactions. At the bottom of the page "Recs per page (25)", click to change to "All" for a complete list of transactions.