Frequently Asked Questions
Question: I am getting an error or a white
screen when I try to use the Parent Portal.
Answer: Be sure you are using Mozilla Firefox
for viewing. See directions above for downloading.
Question: I have forgotten my password. Change
you tell me what it is?
Answer: The password can be reset to what
you want, but can't view once you've changed it.
Question: Can I view all of my kids on one
page without separate login's?
Answer: Yes. Details
Question: I
get a black screen when I log on.
Answer: If the EZstart button
appears at the bottom of the page, click it and begin. If
not try the following.1)
Try to logout and back in again 2) Run a Windows update on
your
computer
3)
Get
the
latest
version
of
of Adobe Acrobat 4) Contact parentportal@logrog.net (Please
include the student's buiding)
Question: I'm not seeing grades when I am in the portal.
Answer: Click
on "More" on
any of
the areas to see more information. In the grade area you can
click on any
grade and see the various assignments from that particular
quarter.
Question:
I'm not seeing the classroom activities/assignments
Answer: Click on "more" to
see further
information about an assignment, including a brief description.
Question: I'm not seeing my
student lunch room transactions
Answer: Click "More" to show
more transactions. At the bottom of the page "Recs
per page (25)", click to change to "All" for
a complete list of
transactions.
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