Frequently Asked Questions

Question: I am getting an error or a white screen when I try to use the Parent Portal.
Answer: Be sure you are using Mozilla Firefox for viewing. See directions above for downloading.

Question: I have forgotten my password. Change you tell me what it is?
Answer: The password can be reset to what you want, but can't view once you've changed it.

Question: Can I view all of my kids on one page without separate login's?
Answer: Yes. Details

Question: I get a black screen when I log on.
Answer: If the EZstart button appears at the bottom of the page, click it and begin. If not try the following.1) Try to logout and back in again 2) Run a Windows update on your computer 3) Get the latest version of of Adobe Acrobat 4) Contact parentportal@logrog.net (Please include the student's buiding)

Question: I'm not seeing grades when I am in the portal.
Answer: Click on "More" on any of the areas to see more information. In the grade area you can click on any grade and see the various assignments from that particular quarter.

Question: I'm not seeing the classroom activities/assignments
Answer: Click on "more" to see further information about an assignment, including a brief description.

Question: I'm not seeing my student lunch room transactions
Answer: Click "More" to show more transactions. At the bottom of the page "Recs per page (25)", click to change to "All" for a complete list of transactions.